标题:Ideo:设计的是人的体验
作者:yanshen
时间:8/2 13:02

the train, using their cells phones.
•Behavioral Mapping Photographing people within a space, such as a hospital waiting room, over two or three days.
•Consumer Journey Keeping track of all the interactions a consumer has with a product, service, or space.
•Camera Journals Asking consumers to keep visual diaries of their activities and impressions relating to a product.
•Extreme User Interviews Talking to people who really know—or know nothing— ..
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