标题:Ideo:设计的是人的体验
作者:yanshen
时间:8/2 13:02
e consumer experience. Some of IDEO’s techniques:
•Shadowing Observing people using products, shopping, going to hospitals, taking the train, using their cells phones.
•Behavioral Mapping Photographing people within a space, such as a hospital waiting room, over two or three days.
•Consumer Journey Keeping track of all the interactions a consumer has with a product, service, or space.
•Camera Journals Asking consumers to keep visual diaries of th ..
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Time: 2026-3-16 6:31am
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